Personal information we collect

To process your order, you must provide us with certain information, including your name, email, postal address, telephone number, payment details, as well as the product description you order. You can also decide to communicate certain additional personal information to us (during tailor -made orders for example), by contacting us directly.

A. On what basis we collect, use and share your personal information

• To provide you with our services, for example when we use your information to process your order, resolve a dispute or provide customer service;
• When you have given us your explicit consent, which you can revoke at any time, for example by registering for our newsletter;
• If necessary, to meet a legal obligation, a legal judgment or in connection with a request for justice such as the fact of preserving information concerning your purchases within the framework of tax legislation; And
• If necessary, to serve our legitimate interests, in the event that these legitimate interests are not invalidated by your rights or your interests, such as providing and improving our services. We use your information to provide the services you have requested and in our legitimate interest in improving these services

B. Sharing personal information

Information about our customers is important for our activity. We only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:

• Service providers. We use certain third parties in which we have all confidence to carry out certain actions or provide certain services intended for our company – transport companies for example. We may have to share your personal information with these third parties, but only that which is essential for the realization of these services.
• Activity transfers. If we sell our company or merges it with another, we may have to communicate your information within the framework of this transaction but only to the extent authorized by law.
• Compliance with legislation. We may have to collect, use, keep and share your information we think in good faith that this is necessary and reasonable for: (a) respond to a legal process or a request from the State; (b) Apply our agreements, conditions or regulations; (c) prevent, investigate or manage any fraud or other illegal activity, or any technical or security problem; or (d) protect the rights, property and security of our customers or other people.

C. Personal data retention period

We keep your information only as long as necessary to provide you with our services and for the purposes established in our confidentiality rules. We may also have to keep this information to comply with legislative and legal obligations, resolve disputes and enforce our commitments. We generally keep them for a period of: 4 years.

D. Transfer of personal information outside Europe

We can potentially store and process your information via third-party hosts located in the United States or other countries. We can therefore transfer your personal information to a court where the legislation concerning data protection and government surveillance is different from that of your country. If we have to transfer your personal information outside the European Union, we rely on the data protection shield (« Privacy Shield ») as a legal basis for this.

E. Your rights

• Access. You may have the right to access the personal information we hold about you and receive a copy by contacting us.
• Edit, restrict, delete. You may also have the right to modify your personal information, restrict our use of it or delete it. Apart from exceptional circumstances, we will delete your personal information on request.
• Oppose. You can oppose 1) to that we treat some of your information as part of our legitimate interests and 2) upon receipt of marketing messages from us after having explicitly agreed to receive them. In these specific cases, we will delete your personal information unless you have legitimate reasons to continue using them, or in cases where they are necessary for legal reasons.
• Complain. If you live in the European Union and want to show a concern about our use of your information (and without infringing other rights from which you can benefit from), you can do so with your local data protection authorities.

How to contact us:

As part of the European data protection law, Annagrazia Graduato, is the data controller with regard to your personal information. For any questions or concerns, you can contact us via email.